What is the credit system?
Our credit system allows you to purchase credits for X-ray image interpretations. One credit equals one image interpretation. Credits are deducted only when a successful interpretation is provided.
What happens if an image cannot be interpreted?
If, for any reason, an image cannot be interpreted, no credits will be deducted. However, to maintain system integrity and cover GPU costs, submitting three unclear or non-X-ray images consecutively will result in the deduction of one credit.
Is the payment secure?
100% Yes. We use LemonSqueezy for payment, ensuring a secure and efficient checkout process. We do not store any of your credit card information.
What is the refund policy with credits?
While we do not offer refunds, we are committed to fairness. If you believe there has been an error and credits have been unjustly deducted, please contact us, and we will review your case for possible credit restoration.
Will the price change in the future?
Yes, prices may change as we continue to enhance our service. However, you can secure today's rates by purchasing now. Once purchased, your credits will retain their value regardless of any price changes.
What is the free preview report feature? How does it work?
The free preview report feature allows you to view an initial analysis result without using any credits. When your credits balance is zero, you can still request and view a preview of the analysis before deciding to purchase the full report.
What happens after I view the free preview report?
After reviewing the free preview report, you can choose to purchase the full analysis report if you are satisfied with the initial results. The free preview report remains accessible until you decide to purchase the full analysis report or take another action within your account.
How many free preview reports can I request?
There is no limit to the number of free preview reports you can request when your credits balance is zero. However, to prevent abuse, we restrict users to a maximum of 5 preview requests per day.
Can I share or download the free preview report?
No, the free preview report is intended for viewing within your account and cannot be shared or downloaded. However, after purchasing the full report, you can have it sent to your email for convenience.