Public Trust Challenges for Physicians Using AI in Medicine
July 21, 2025
A study reveals that patients perceive physicians who use AI—including in radiology— as less competent and trustworthy.
Key Details
- University of Würzburg psychologists conducted an experiment with over 1,200 participants.
- Physicians who disclosed using AI in any capacity (administrative, diagnostic, therapeutic) were rated as less competent, trustworthy, and empathetic.
- Participants expressed less willingness to book appointments with AI-using doctors.
- Radiology was cited as a typical AI application within the study context.
- Concerns exist that doctors may place blind trust in AI recommendations.
- Study published in JAMA Network Open on July 17, 2025.
Why It Matters
Widespread public skepticism towards doctors using AI—including imaging AI—may hinder clinical adoption and patient relationships. Radiology professionals must proactively address these concerns to build trust and highlight AI's potential for improving care.